Privacy Policy

1. Introduction

ReceptionCraft ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered practice automation platform.

This policy applies to all users of our website, mobile applications, and services, including healthcare providers, practice staff, and patients interacting with our AI receptionist system.

2. Information We Collect

3. HIPAA Compliance

As a healthcare technology provider, we are committed to maintaining HIPAA compliance and protecting protected health information (PHI). Our platform is designed with healthcare privacy regulations in mind:

• All data transmission is encrypted using industry-standard protocols
• Access to patient data is strictly controlled and audited
• Regular security assessments and penetration testing
• Business Associate Agreements (BAA) available for covered entities
• Data retention policies comply with healthcare regulations

For more information about our HIPAA compliance measures, please visit our Security & Compliance page.

4. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our AI receptionist services
• Processing appointments and managing practice workflows
• Improving our AI models and service quality
• Customer support and technical assistance
• Billing and account management
• Legal compliance and security monitoring
• Marketing communications (with your consent)

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit permission for specific purposes

6. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure cloud infrastructure with regular backups
• Multi-factor authentication for all accounts
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures for security breaches

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of marketing communications
• Restriction: Request limitation of processing in certain circumstances

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.